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How we cut CSAT reporting from days to minutes

gus_sato_8cf6b

Quick one. Since we moved to a quarterly cadence, our response rate has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

aisha_nair_cbc6f

We measure response rate weekly now and it's made response routing decisions much easier.

yuki_ng_22843

Have you tried routing it through Intercom? Fixed the CES gap for us.

tara_reyes_cbde0

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

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