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Is there a way to break out the health score by trial users?

owen_nair_bd69d

Half our team lives in HubSpot, so getting the feedback widget data in there matters. How clean has that been for you?

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Comments

omar_nair_4a1d0

We hit this too. Scoping journey mapping to self-serve users first made it manageable.

dana_ng_dfd18

Spent a week on this. The fix was tying session replay to the account owner field.

hana_mehta_9ff8e

Same setup here. In our case it came down to response routing being too broad.

nadia_dunn_0b93e

Honestly dashboards didn't move NPS for us. Microsoft Teams did more.

kiran_trin_ab34c

Same setup here. In our case it came down to the feedback widget being too broad.

liam_trin_6fb93

Have you tried routing it through Slack? Fixed the CSAT gap for us.