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How do you handle CES tracking when we moved to a quarterly cadence?

hana_boyd_9c6ff

Posting this for enterprise accounts. We care most about the health score and I'm not sure journey mapping is the lever. Talk me out of it?

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tom_voss_e13da

We measure renewal rate weekly now and it's made dashboards decisions much easier.

yuki_vance_9cd97

Honestly the feedback widget didn't move CES for us. Jira did more.

gus_webb_9315e

+1. The HubSpot step is where ours kept breaking.

ivy_dunn_abd22

We measure CSAT weekly now and it's made dashboards decisions much easier.

dana_voss_bdfd6

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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