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Roles and permissions for our SMB tier on the segments?

sam_dunn_b5986

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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Comments

omar_reyes_951c7

Same setup here. In our case it came down to journey alerts being too broad.

theo_rourke_1d5a5

Honestly auto-theming didn't move renewal rate for us. Salesforce did more.

liam_reyes_3ad40

Curious what cadence you landed on. We over-asked and NPS tanked.

gus_lund_71829

Following. We're about to do the same thing for new onboarding cohorts.

tom_lund_8ba1c

Have you tried routing it through Jira? Fixed the time-to-resolution gap for us.

aisha_akoto_04a64

Same setup here. In our case it came down to journey alerts being too broad.

tara_okafor_80de8

Have you tried routing it through Slack? Fixed the response rate gap for us.

maya_webb_90055

Following. We're about to do the same thing for renewals at risk.

yuki_mehta_252d9

We hit this too. Scoping NPS surveys to self-serve users first made it manageable.