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Small win: CSAT surveys caught a churn risk early

theo_voss_55043

We're working through CSAT surveys and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?

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hana_pratt_9b7ab

Have you tried routing it through Snowflake? Fixed the renewal rate gap for us.

jack_akoto_3298e

Curious what cadence you landed on. We over-asked and CSAT tanked.

owen_holt_c527f

Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.

ravi_reyes_3e640

Have you tried routing it through Slack? Fixed the renewal rate gap for us.

theo_marsh_992c2

We hit this too. Scoping segments to enterprise accounts first made it manageable.

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