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Moved renewal rate with session replay — here's our setup

cole_holt_6705c

Trying to get journey mapping right for renewals at risk. The defaults don't quite fit. What did you change?

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cole_boyd_69817

We hit this too. Scoping segments to new onboarding cohorts first made it manageable.

aisha_trin_5121c

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

mira_voss_31c9b

Following. We're about to do the same thing for new onboarding cohorts.

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