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How do you handle segments when volume tripled after launch?

owen_mehta_12e84

Trying to get response routing right for self-serve users. The defaults don't quite fit. What did you change?

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carl_frei_38420

+1. The Zendesk step is where ours kept breaking.

kiran_akoto_a572f

We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.

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