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Roles and permissions for new onboarding cohorts on the CSAT surveys?

marcus_frei_f9320

We measured NPS before and after turning on response routing. The result surprised us. Anyone seen the same?

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Comments

yuki_rourke_140bf

+1. The Slack step is where ours kept breaking.

sofia_soto_4f616

Honestly CES tracking didn't move time-to-resolution for us. Zapier did more.

theo_quinn_3e4ed

We measure CSAT weekly now and it's made journey alerts decisions much easier.

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