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Reusable CSAT surveys setup we share with new CSMs

mira_ng_2e9d0

Trying to get segments right for trial users. The defaults don't quite fit. What did you change?

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ned_okafor_1e69e

Following. We're about to do the same thing for renewals at risk.

tara_boyd_1c298

We measure CSAT weekly now and it's made auto-theming decisions much easier.

omar_nair_f1189

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.

hana_calvi_fbc59

Curious what cadence you landed on. We over-asked and the health score tanked.

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