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NPS surveys behaving oddly since we scaled past 5,000 accounts — ideas?

omar_rourke_ba054

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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Comments

nina_webb_64102

We hit this too. Scoping journey alerts to trial users first made it manageable.

sam_voss_7f2a9

+1. The Marketo step is where ours kept breaking.

diego_voss_17380

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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