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Best way to set up segments for self-serve users?

dana_quinn_3d499

Quick one. Since we rolled it out to the support team, our churn has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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Comments

liam_vance_887e4

Worth checking your response rate window. Ours was skewed until we narrowed it.

marcus_boyd_04958

We hit this too. Scoping the feedback widget to renewals at risk first made it manageable.

maya_ng_60819

Honestly the in-app survey didn't move churn for us. Segment did more.

lena_lund_63ac2

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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