Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a response routing config issue or are we reading it wrong?
Have you tried routing it through Slack? Fixed the churn gap for us.
Following. We're about to do the same thing for our SMB tier.
+1. The Salesforce step is where ours kept breaking.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Worth checking your CES window. Ours was skewed until we narrowed it.
