We measured NPS before and after turning on journey alerts. The result surprised us. Anyone seen the same?
Curious what cadence you landed on. We over-asked and NPS tanked.
Same setup here. In our case it came down to dashboards being too broad.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.