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Stopping CSAT from sliding after volume tripled after launch?

maya_mehta_2b090

We measured churn before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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Comments

tara_ng_c88cc

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

zoe_trin_31d9d

Worth checking your churn window. Ours was skewed until we narrowed it.

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