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Reusable CSAT surveys setup we share with new CSMs

priya_webb_98a26

Posting this for enterprise accounts. We care most about NPS and I'm not sure journey mapping is the lever. Talk me out of it?

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sofia_sato_4da88

We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.

theo_dunn_873c9

Curious what cadence you landed on. We over-asked and NPS tanked.

omar_ng_55900

Same setup here. In our case it came down to the feedback widget being too broad.

elena_webb_faf0d

Spent a week on this. The fix was tying session replay to the account owner field.

owen_sato_71035

Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.

omar_dunn_b8526

We measure response rate weekly now and it's made the in-app survey decisions much easier.