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Best way to set up CSAT surveys for trial users?

bea_voss_c2ab0

We're working through session replay and we added a second product line. Curious how others have handled it, especially around CES. Any rules of thumb?

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CSAT

Comments

jack_sato_10356

We hit this too. Scoping journey mapping to new onboarding cohorts first made it manageable.

nadia_vance_ee634

+1. The Marketo step is where ours kept breaking.

nadia_marsh_de63e

Curious what cadence you landed on. We over-asked and NPS tanked.

cole_pratt_31a7e

+1. The Salesforce step is where ours kept breaking.

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