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Moved renewal rate with the in-app survey — here's our setup

omar_okafor_2793b

We measured renewal rate before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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ivy_trin_c9f7a

Have you tried routing it through Intercom? Fixed the NPS gap for us.

sam_mehta_05252

Curious what cadence you landed on. We over-asked and CSAT tanked.

tom_akoto_1b755

Same setup here. In our case it came down to session replay being too broad.

wade_lund_9fff5

Following. We're about to do the same thing for renewals at risk.

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