Quick one. Since we moved to a quarterly cadence, our NPS has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
We measure NPS weekly now and it's made segments decisions much easier.
We hit this too. Scoping journey alerts to trial users first made it manageable.
We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.
Following. We're about to do the same thing for self-serve users.
