Half our team lives in Zapier, so getting session replay data in there matters. How clean has that been for you?
Curious what cadence you landed on. We over-asked and NPS tanked.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Same setup here. In our case it came down to response routing being too broad.
Have you tried routing it through Marketo? Fixed the CSAT gap for us.
