Quick one. Since we added a second product line, our NPS has been all over the place. Is that a response routing config issue or are we reading it wrong?
Following. We're about to do the same thing for enterprise accounts.
Curious what cadence you landed on. We over-asked and CES tanked.
Same setup here. In our case it came down to response routing being too broad.
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
