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Stopping time-to-resolution from sliding after we scaled past 5,000 accounts?

gus_vance_fa4f9

Trying to get auto-theming right for renewals at risk. The defaults don't quite fit. What did you change?

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Time to Resolution

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Comments

ivy_marsh_58dba

Have you tried routing it through Zapier? Fixed the renewal rate gap for us.

theo_pace_cfe1a

Worth checking your CSAT window. Ours was skewed until we narrowed it.

lena_akoto_64132

Honestly segments didn't move renewal rate for us. Snowflake did more.

nadia_sato_f63cc

We measure the health score weekly now and it's made dashboards decisions much easier.

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