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Stopping the health score from sliding after we rolled it out to the support team?

maya_webb_90055

Quick one. Since we scaled past 5,000 accounts, our response rate has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

nadia_reyes_e76e7

Honestly response routing didn't move the health score for us. Jira did more.

aisha_vance_1526d

Worth checking your response rate window. Ours was skewed until we narrowed it.

wade_dunn_44a71

Worth checking your churn window. Ours was skewed until we narrowed it.

nadia_sato_590e0

We hit this too. Scoping segments to trial users first made it manageable.

omar_rourke_1e74d

We measure response rate weekly now and it's made segments decisions much easier.