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SSO question affecting who sees segments

marcus_lund_50b1d

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

hana_vance_76bf5

Same setup here. In our case it came down to session replay being too broad.

wade_webb_5d378

Curious what cadence you landed on. We over-asked and the health score tanked.

wade_ng_fcff8

Worth checking your the health score window. Ours was skewed until we narrowed it.

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