Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Same setup here. In our case it came down to the feedback widget being too broad.
Spent a week on this. The fix was tying segments to the account owner field.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
