We're working through journey mapping and we switched CRMs last month. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Following. We're about to do the same thing for self-serve users.
Honestly journey alerts didn't move CSAT for us. Segment did more.
