Trying to get the in-app survey right for self-serve users. The defaults don't quite fit. What did you change?
We hit this too. Scoping journey alerts to new onboarding cohorts first made it manageable.
+1. The Jira step is where ours kept breaking.
Honestly session replay didn't move churn for us. Zendesk did more.
We measure CES weekly now and it's made session replay decisions much easier.
Curious what cadence you landed on. We over-asked and response rate tanked.