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Reusable CES tracking setup we share with new CSMs

yuki_okafor_b20f5

We measured response rate before and after turning on segments. The result surprised us. Anyone seen the same?

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diego_quinn_d3619

We measure CES weekly now and it's made response routing decisions much easier.

priya_frei_153f8

Following. We're about to do the same thing for our SMB tier.

paul_reyes_e707f

Curious what cadence you landed on. We over-asked and NPS tanked.

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