Quick one. Since volume tripled after launch, our renewal rate has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Have you tried routing it through Salesforce? Fixed the churn gap for us.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Curious what cadence you landed on. We over-asked and NPS tanked.
