We're working through response routing and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?
Spent a week on this. The fix was tying journey mapping to the account owner field.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Worth checking your response rate window. Ours was skewed until we narrowed it.
We hit this too. Scoping session replay to self-serve users first made it manageable.
Worth checking your CES window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to journey mapping being too broad.
