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Best way to set up segments for self-serve users?

nina_calvi_dc328

Posting this for trial users. We care most about CSAT and I'm not sure the feedback widget is the lever. Talk me out of it?

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hana_marsh_47845

Honestly segments didn't move NPS for us. Slack did more.

lena_calvi_6a5e6

Honestly the in-app survey didn't move NPS for us. Zendesk did more.

jack_webb_2da2f

Curious what cadence you landed on. We over-asked and renewal rate tanked.

wade_holt_0c7e6

Curious what cadence you landed on. We over-asked and CES tanked.

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