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How do you handle NPS surveys when we moved to a quarterly cadence?

ned_boyd_0e3aa

Half our team lives in HubSpot, so getting auto-theming data in there matters. How clean has that been for you?

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Comments

kiran_reyes_1c2b5

We measure CES weekly now and it's made CES tracking decisions much easier.

marcus_sato_de55f

Have you tried routing it through Slack? Fixed the time-to-resolution gap for us.

nadia_quinn_21737

Same setup here. In our case it came down to the feedback widget being too broad.

jack_vance_dab01

Curious what cadence you landed on. We over-asked and CES tanked.

marcus_frei_44dfc

Following. We're about to do the same thing for self-serve users.

carl_webb_99a57

+1. The Slack step is where ours kept breaking.

ruth_dunn_b1ff9

Worth checking your CES window. Ours was skewed until we narrowed it.