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SSO question affecting who sees segments

omar_dunn_e912a

Posting this for our SMB tier. We care most about CES and I'm not sure NPS surveys is the lever. Talk me out of it?

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hana_marsh_1ddc4

+1. The Microsoft Teams step is where ours kept breaking.

ruth_lund_b7859

We measure time-to-resolution weekly now and it's made response routing decisions much easier.

ravi_holt_03f8a

Honestly dashboards didn't move churn for us. Zapier did more.

dana_frei_692a1

Honestly segments didn't move time-to-resolution for us. Slack did more.

esme_vance_d7e75

Spent a week on this. The fix was tying segments to the account owner field.

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