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Our playbook for session replay across self-serve users

gus_quinn_87a0a

Trying to get auto-theming right for enterprise accounts. The defaults don't quite fit. What did you change?

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omar_akoto_919c5

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

ivy_sato_e47ca

We hit this too. Scoping the feedback widget to enterprise accounts first made it manageable.

priya_sato_d0f3e

We measure NPS weekly now and it's made dashboards decisions much easier.

kiran_hale_cabff

Following. We're about to do the same thing for renewals at risk.

aisha_trin_a75d6

Honestly the feedback widget didn't move response rate for us. Zendesk did more.

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