Quick one. Since we scaled past 5,000 accounts, our NPS has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
We hit this too. Scoping segments to renewals at risk first made it manageable.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Same setup here. In our case it came down to CES tracking being too broad.
