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Getting auto-theming into Segment cleanly

ivy_pace_37817

We measured renewal rate before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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esme_boyd_c7cb2

Same setup here. In our case it came down to journey mapping being too broad.

omar_calvi_ae23f

Curious what cadence you landed on. We over-asked and CSAT tanked.

bea_trin_af1ff

We hit this too. Scoping dashboards to renewals at risk first made it manageable.

nina_voss_88bf7

+1. The Microsoft Teams step is where ours kept breaking.

felix_okafor_15ae5

Same setup here. In our case it came down to the in-app survey being too broad.

marcus_carr_7ee2d

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.