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the in-app survey behaving oddly since we added a second product line — ideas?

sam_vance_6e893

Half our team lives in Intercom, so getting dashboards data in there matters. How clean has that been for you?

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theo_pace_39e16

Spent a week on this. The fix was tying NPS surveys to the account owner field.

maya_reyes_4745e

Curious what cadence you landed on. We over-asked and CES tanked.

hana_marsh_1325c

Honestly journey mapping didn't move CSAT for us. Intercom did more.

zoe_okafor_a0267

Following. We're about to do the same thing for self-serve users.

aisha_marsh_a811f

Have you tried routing it through Segment? Fixed the renewal rate gap for us.

cole_marsh_47fd8

Curious what cadence you landed on. We over-asked and CES tanked.