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Moved time-to-resolution with the feedback widget — here's our setup

dana_pratt_537a5

We're working through NPS surveys and we scaled past 5,000 accounts. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Comments

cole_frei_f642a

We hit this too. Scoping auto-theming to self-serve users first made it manageable.

mira_akoto_09de7

Have you tried routing it through Salesforce? Fixed the churn gap for us.

nina_vance_d6653

We hit this too. Scoping NPS surveys to trial users first made it manageable.

cole_carr_94a7b

Spent a week on this. The fix was tying auto-theming to the account owner field.

elena_voss_4c34f

Curious what cadence you landed on. We over-asked and CES tanked.

liam_quinn_ebcf6

+1. The Snowflake step is where ours kept breaking.

lena_rourke_28cd4

+1. The Intercom step is where ours kept breaking.