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Stopping CSAT from sliding after we rolled it out to the support team?

wade_lund_ed29e

Half our team lives in Segment, so getting dashboards data in there matters. How clean has that been for you?

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Comments

sam_voss_7f2a9

Curious what cadence you landed on. We over-asked and CES tanked.

mira_calvi_02ffc

Following. We're about to do the same thing for renewals at risk.

kiran_boyd_4c598

Curious what cadence you landed on. We over-asked and response rate tanked.

maya_vance_b0d07

Following. We're about to do the same thing for enterprise accounts.

esme_trin_3f9bb

Following. We're about to do the same thing for our SMB tier.

bea_pace_05f85

+1. The Segment step is where ours kept breaking.

tom_carr_8cf53

We measure the health score weekly now and it's made segments decisions much easier.

esme_sato_e6049

Honestly the in-app survey didn't move CSAT for us. Jira did more.