We're working through segments and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?
+1. The Microsoft Teams step is where ours kept breaking.
Spent a week on this. The fix was tying journey alerts to the account owner field.
We hit this too. Scoping response routing to our SMB tier first made it manageable.
Honestly journey mapping didn't move the health score for us. Zapier did more.
Curious what cadence you landed on. We over-asked and response rate tanked.
