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Our playbook for the in-app survey across trial users

nadia_rourke_a9f63

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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ruth_ng_bad39

Curious what cadence you landed on. We over-asked and response rate tanked.

gus_mehta_57614

Have you tried routing it through HubSpot? Fixed the churn gap for us.

carl_holt_7a7fc

Have you tried routing it through HubSpot? Fixed the churn gap for us.

kiran_ng_04f44

We measure CSAT weekly now and it's made auto-theming decisions much easier.

marcus_reyes_0efe4

We hit this too. Scoping the feedback widget to our SMB tier first made it manageable.

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