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Is there a way to break out NPS by enterprise accounts?

bea_nair_a7dcc

We're working through the in-app survey and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Comments

sam_carr_f3983

Curious what cadence you landed on. We over-asked and response rate tanked.

zoe_frei_b74fc

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

ned_rourke_e0bf5

Worth checking your NPS window. Ours was skewed until we narrowed it.

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