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Moved CSAT with journey mapping — here's our setup

sam_reyes_6301b

Trying to get CES tracking right for our SMB tier. The defaults don't quite fit. What did you change?

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omar_mehta_4d1cc

Have you tried routing it through Segment? Fixed the renewal rate gap for us.

lena_nair_90f47

Same setup here. In our case it came down to CSAT surveys being too broad.

yuki_marsh_17e6f

Same setup here. In our case it came down to journey alerts being too broad.

jack_holt_9d172

Have you tried routing it through Marketo? Fixed the CES gap for us.

dana_rourke_644ce

We hit this too. Scoping dashboards to enterprise accounts first made it manageable.

hana_quinn_cca6d

Have you tried routing it through HubSpot? Fixed the NPS gap for us.