Trying to get response routing right for new onboarding cohorts. The defaults don't quite fit. What did you change?
Have you tried routing it through Microsoft Teams? Fixed the response rate gap for us.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Honestly auto-theming didn't move the health score for us. Marketo did more.
+1. The Microsoft Teams step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and NPS tanked.