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Template: closing the loop on renewals at risk in 24h

theo_trin_ce1c9

We measured renewal rate before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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gus_akoto_92039

Following. We're about to do the same thing for self-serve users.

mira_webb_c9db0

Honestly dashboards didn't move CSAT for us. Slack did more.

hana_rourke_9499e

+1. The Snowflake step is where ours kept breaking.

esme_marsh_6eaad

We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.

hana_rourke_fd7fb

Same setup here. In our case it came down to CSAT surveys being too broad.

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