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SSO question affecting who sees journey alerts

nina_sato_a6727

Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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Comments

bea_ng_e641e

Have you tried routing it through Zapier? Fixed the response rate gap for us.

bea_mehta_db687

Worth checking your CSAT window. Ours was skewed until we narrowed it.

sofia_voss_a30c5

Worth checking your NPS window. Ours was skewed until we narrowed it.

felix_reyes_e9dd1

Curious what cadence you landed on. We over-asked and renewal rate tanked.

ruth_quinn_092f7

+1. The Zapier step is where ours kept breaking.

dana_boyd_7d2b0

We hit this too. Scoping response routing to our SMB tier first made it manageable.