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What worked for us setting up journey alerts

wade_trin_2bfeb

Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a response routing config issue or are we reading it wrong?

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Comments

jack_voss_7621a

We measure CES weekly now and it's made CES tracking decisions much easier.

carl_ng_0ce4a

Curious what cadence you landed on. We over-asked and CES tanked.

sofia_holt_11634

Honestly segments didn't move NPS for us. Zapier did more.

yuki_okafor_4254e

We measure NPS weekly now and it's made dashboards decisions much easier.

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