Trying to get journey mapping right for self-serve users. The defaults don't quite fit. What did you change?
Have you tried routing it through Snowflake? Fixed the the health score gap for us.
Same setup here. In our case it came down to segments being too broad.
We measure CSAT weekly now and it's made segments decisions much easier.
+1. The Jira step is where ours kept breaking.
Have you tried routing it through Salesforce? Fixed the the health score gap for us.
Have you tried routing it through Snowflake? Fixed the CES gap for us.