Trying to get journey alerts right for new onboarding cohorts. The defaults don't quite fit. What did you change?
Following. We're about to do the same thing for enterprise accounts.
Same setup here. In our case it came down to CSAT surveys being too broad.
Spent a week on this. The fix was tying segments to the account owner field.
Have you tried routing it through Slack? Fixed the CSAT gap for us.
