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How we cut renewal rate reporting from days to minutes

carl_hale_edfcf

Trying to get CSAT surveys right for enterprise accounts. The defaults don't quite fit. What did you change?

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esme_calvi_0d305

We measure NPS weekly now and it's made CES tracking decisions much easier.

lena_ng_0f580

We hit this too. Scoping session replay to renewals at risk first made it manageable.

zoe_rourke_af456

Worth checking your CES window. Ours was skewed until we narrowed it.

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