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Best way to set up the feedback widget for our SMB tier?

elena_ng_9795b

We measured time-to-resolution before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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Feedback Widget

Comments

marcus_calvi_324a6

+1. The Jira step is where ours kept breaking.

sofia_hale_62da9

Following. We're about to do the same thing for trial users.

paul_frei_b3c39

We hit this too. Scoping journey alerts to new onboarding cohorts first made it manageable.

tom_ng_9cea3

Spent a week on this. The fix was tying session replay to the account owner field.

nadia_hale_27d73

We hit this too. Scoping CES tracking to self-serve users first made it manageable.

kiran_sato_86bf3

Worth checking your renewal rate window. Ours was skewed until we narrowed it.